Customer care & aftercare
At La Maison Renovations we strive to deliver a perfect customer service experience. Providing 100% customer satisfaction is about providing timely, responsive service with honesty, consideration and a passion for excellence which meets or exceeds our customer’s expectations.
We’ll always communicate promptly via our customers’ preferred method; email, telephone, text or face to face and we’ll always try to be as concise and clear as possible.
If a problem arises, which is inevitable from time to time, we’ll discuss the problem and reach a solution that fits with our high standard or work and is acceptable to ‘you’ our client.
We will always listen carefully to customer’s ideas, requests and concerns to understand how each can be best achieved, delivered or resolved.
Our business is built on personal recommendations from satisfied customers and we consider this, above all others activities, the single most important route to repeat and new commissions.
Maintenance & Aftercare
Our maintenance and aftercare service is unique, above and beyond any normal warranties, so that your property always retains it’s condition. The service is conducted in a way that is considerate to your property and privacy.
Each service agreement can be tailored to your exact needs, whether you require quarterly inspections or simply want the benefit of a direct line to a 24 hour maintenance manager and trade operatives.
What our customers say…
When we decided to paint our Martin Moore maple wood kitchen cabinets, Mark was recommended to me and I must say he made an excellent job and I was really impressed with his attention to detail.
This resulted in him decorating several more rooms in our house where we wanted a truly professional and perfect result.
I would highly recommend him.
We’re so pleased with your outstanding finishing and professionalism.
La Maison undertook the renovation of our town house. They took all the stress out of this project, with their expert knowledge and willingness to adapt to our ideas as the project evolved. They finished within the specified time limit and on budget. We have nothing but praise for the quality of the work, ethics and professionalism. To sum it all up “first class excellence”.
Helpful, courteous and considerate!
La Maison respected our property as a home and treated it as one, rather than a work place or building site. They were always on time, professionally dressed, clean and tidy. The work they did for us was first class and we would have no hesitation in recommending them and have. There really are true renovation specialists out there, that work with passion and take the utmost pride in their work. Thank you.
La Maison carried out a complete renovation of our property over a 12 month period.
They overcame many problems and design issues to deliver a truly beautiful end result. By coordinating all the works they took most of the stress out of our project and were only to happy to take additional duties to make sure the end product was as promised. We made a number of unscheduled visits to the property to check the progress of work and not once was it untidy or looked like a building site. They showed unrivaled respect for our home.
Fantastic, unbelievable, five star are just a few of the words to describe the end result.
La Maison have worked for me on many occasions, their work is always to the highest standards and always show the highest respect for their surroundings. Nothing is ever too much trouble, they always finish in the allotted time frame and within budget. I never hesitate to recommend them to all our friends and colleagues.
La Maison carried out the work on our house in Bruges while we where back and forth to the USA. We were always kept updated on progress via email, with detailed descriptions and photo’s of the work being carried out. The work was to the highest standard possible and they were only too happy to adapt as the work progressed and our ideas evolved.
Thank you for such a beautiful end result.
La Maison recently carried out some work in our home. They always arrived when they said they would, were well presented and clean and tidy. Their workmanship is first class and always conducted themselves in a professional manner.
We are more than happy with their work and will be calling them again in the future for our next project.